Axios · Chris Metinko ·
Salesforce agrees to buy AI customer research startup Listen Labs, reportedly for $2B; Listen Labs had raised a $69M Series B at a $500M valuation in January
The customer research space is especially ripe for AI disruption, as companies look to replace older, manual methods to more quickly find out what customers think.
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Business Insider: Salesforce has been in talks to buy Listen Labs, an AI-powered customer research platform for $2B; Listen Labs was valued at $500M earlier this year