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MacRumors · Joe Rossignol ·

Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely

Apple recently considered laying off about 5,000 support employees, but it has put those plans on hold indefinitely, according to Bloomberg's Mark Gurman.

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Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely

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MacRumors — Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely ↗

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Sep 29Sep 30

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Bloomberg: A closer look at the upcoming Siri AI-powered home hub, a key pillar of Apple's strategy for the home; sources: Apple started cutting Fitness+ staff
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Bloomberg: Sam Altman told OpenAI employees that the company is considering slowing cutting-edge AI development, and he hopes other AI companies will do the same
Reuters: Investigation: Meta explored slashing many teams by ~60% to become "AI native", but pulled back after staff revolted and data showed AI agents were ineffective

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