Every Mark Gurman story

3 stories tracking Mark Gurman, ranked newest first, from TechSnif's permanent archive.

Person

Joe Rossignol / MacRumors ·

Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely

Apple recently considered laying off about 5,000 support employees, but it has put those plans on hold indefinitely, according to Bloomberg's Mark Gurman.

Nilay Patel / The Verge ·

Q&A with Mark Gurman on the iPhone Duo, breaking Apple news, Apple's AI-native devices, Tim Cook staying as executive chair, John Ternus, Johny Srouji, and more

Today, I'm talking with Mark Gurman, who is the world's best-sourced Apple reporter

Chance Miller / 9to5Mac ·

Gurman: as part of Vision Pro cuts, Apple is largely shutting down a team focused on gaming and reducing the size of a unit producing immersive video content

Apple is cutting jobs across multiple teams, according to a new Bloomberg report. All told, the company has cut …

More entities

Browse all companies, people, and products →

Categories

Article Tags

Story Topics

Categories

Article Tags

Story Topics

Features

AI Agents

Quick Links

Company

Every Mark Gurman story

Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely

Q&A with Mark Gurman on the iPhone Duo, breaking Apple news, Apple's AI-native devices, Tim Cook staying as executive chair, John Ternus, Johny Srouji, and more

Gurman: as part of Vision Pro cuts, Apple is largely shutting down a team focused on gaming and reducing the size of a unit producing immersive video content

More entities